Trust Center

We enable over 4,000 organizations across Europe to deliver exceptional business services, with a central focus on earning and maintaining your trust.

Reliability

The users of Verified are running their most important business operations with the service. Hence it is integral that Verified offer the highest degree of reliability in combination with back-up plans for what happens when something stops working.

Verified’s Cloud Hosting Infrastructure

Our cloud infrastructure takes advantage of elastic scale, multi-level redundancy, and failure options across the Amazon Web Services Stockholm Region to reduce latency, maintain reliability, and scale with your organization’s needs.

Platform Performance

We continuously look for ways to improve product and platform performance by monitoring key performance metrics, such as load times, search responsiveness, and attachments.

Product and Data Safeguards

Your business demands uniform reliability and uptime. Our Business Continuity and Disaster Recovery programs ensure the impact on our customers is minimized in the event of a disruption to our operations. Should you need to recover your data, rest assured knowing our backup program automatically performs daily application and database backups for Verified cloud products.

Quality Controls

We are relentless when it comes to preventing possible points of failure. We implement controls at every point of the development based on ISO 27002 and ISO 22301 standards and practices. We also utilize industry-verified quality control processes, such as chaos engineering, staging environments, and internal dogfooding, enabling us to proactively identify issues.

The criticality of our products will vary from customer to customer. From talking to our customers, we know that our products end up being part of key business processes. We run our business on our own product suite, so we understand the importance of reliability and recoverability.

Platform-wide Availability and Redundancy

We host all of our cloud applications with our cloud hosting partner AWS. AWS data centers have been designed and optimized to host applications, have multiple levels of redundancy built in, and run on a separate front-end hardware node on which application data is stored.

We care about high availability of your data and services. We focus on product resiliency through standards and practices that allow us to minimize downtime.

Our resiliency practices are based on ISO 27001 and ISO 22301. Verified core services, Smart Flows and APIs are hosted with the industry-leading cloud hosting provider Amazon Web Services Stockholm Region, resulting in optimal performance with redundancy and failover options globally. We also maintain multiple availability zones across the European Union.

Backups

Application database backups for Verified happen on a daily automated basis. All snapshot and backup data is encrypted. Backup data is not stored offsite but is replicated to multiple data centers within AWS Sweden. We perform quarterly testing of our backups.

Business Continuity and Disaster Recovery

We have comprehensive, tested business continuity and disaster recovery plans.

We are determined to not #@!% our customers, and strive to maintain strong Business Continuity (BC) and Disaster Recovery (DR) capabilities to ensure that the effect on our customers is minimized in the event of any disruptions to our operations.

Our Disaster Recovery Program consists of a few key practices to ensure the appropriate levels of governance, oversight, and testing:

Governance

Leadership involvement is key to how we run our DR Program. With leadership involved, we have both business and technical drivers accounted for in our strategy for resilience.

Oversight and maintenance

We take a disciplined governance, risk, and compliance approach when monitoring and managing our DR program. It enables us to operate more efficiently and effectively when monitoring, measuring, reporting, and remediating key activities within our DR program. Site Reliability Engineers are committed to ongoing Disaster Recovery meetings and represent their critical services. They discuss identified DR gaps with the risk and compliance team and focus on the appropriate levels of remediation as necessary.

Testing

We conduct regular testing and strive for continual improvement as part of our DR lifecycle to ensure your data and the use of your data is highly available and performant.

Backup and restore procedures are in place and tested on a regular basis. This means that when data needs to be restored, we’re prepared to get you up and running with well-trained support staff and fully tested procedures.

In addition to assurance of resiliency through governance, oversight, and testing, Verified emphasizes on continual improvement throughout the DR Program.

We publish our service availability status in real-time to ensure you can access your data when you want.

Amazon

Description and relevant certification

Hosting of our platform for our operational services storage ISO/IEC 27001:2013, SOCI-III, PCI DSS and more.

Company ID and address

Org no: 516411-0669, Kungsgatan 49, 111 22 Stockholm, Sverige

Processing customers data

Processing customers data

Region

EU

Bronnoysundregistrene

Description and relevant certification

Lookup services

Company ID and address

974 760 673, Brønnøysundregistera, Postboks 900, 8910 Brønnøysund

Processing customers data

Yes

Region

EU

Datadog

Description and relevant certification

Use logdata for Observability, monitoring and security purposes. Read more: https://trust.datadoghq.com/.

Company ID and address

Datadog, Inc. 620 8th Ave 45th Floor, New York, NY 10018 USA https://trust.datadoghq.com/

Processing customers data

Yes

Region

EU

Dun & Bradstreet

Description and relevant certification

Lookup services

Company ID and address

Org no: 556341-5685, Rosenborgsgatan 4-6, Solna, Sweden

Processing customers data

Yes, from Dec 27, 2023

Region

EU

EID Easy OÜ

Description and relevant certification

Signing, authentication

Company ID and address

14080014, Telliskivi tn 60/1, Tallinn, Estonia, 10412

Processing customers data

If customer uses the service

Region

EU

Finansiell ID-Teknik BID AB

Description and relevant certification

Signing, authentication, lookup services with BankID SE

Company ID and address

556630-4928, Södra Kungstornet; Kungsgatan 33; 111 56 Stockholm

Processing customers data

If customer uses the service

Region

EU

Google Ireland Limited

Description and relevant certification

Storage of files that enables the customer to maintain the text and its translations to different languages that are used if the service “smart forms” is used.

Company ID and address

ISO/IEC 27001:2013, SOC 2, CSA STAR and more: https://cloud.google.com/security IEno 6388047V, Gordon House, Barrow Street, Dublin 4

Processing customers data

If customer uses the service

Region

EU if customer select to use the service

HubSpot Ireland Ltd

Description and relevant certification

Tool for our customer onboarding, support and case management.
Contains information provided by the customer and Verified staff if the service is used.

ISO/IEC 27001, SOC 2 and more. For certifications see their trust center

Company ID and address

Ground Floor, Two Dockland Central,
Guild Street, Dublin 1, Co. Dublin, Ireland
VAT IE9849471F

Processing customers data

If customer select to use the service

Region

EU

IN Groupe Trust Services ApS

Description and relevant certification

Offer eID (MitID in Denmark)

Company ID and address

C/O IN Groupe Denmark A/STeknikerbyen 5, 2.Søllerød2830 Virum‍

Processing customers data

If customer select to use the service

Region

EU

MongoDB Limited

Description and relevant certification

Storage of process data generated and could be used during usage of some of our services as custom flows and AML.

Company ID and address

ISO/IEC 27001:2013, SOC 2, PCI DSS and more: Number One Ballsbridge, Ballsbridge, Dublin 4, Ireland

Processing customers data

Region

EU if customer select to use the service

Nets AS

Description and relevant certification

Signing, authentication, payments, lookup services

SOC 2

Company ID and address

37427497, Klausdalsbrovej 601, DK-2750 Ballerup, Denmark

Processing customers data

If customer select to use the service.

Region

EU

Plisec AB

Description and relevant certification

Lookup services supporting AML and KYC compliance

Company ID and address

559161-4275, Dansbanevägen, 16, 126 31 Hägersten, Sweden

Processing customers data

If customer uses the service

Region

EU

Tagd AB

Description and relevant certification

Operational services for contract management.

Company ID and address

559364-3058
Skogsfrugränd 1, 16762 Bromma, Sweden

Processing customers data

If customer select to use the service.

Region

EU

Trapets AB

Description and relevant certification

Signing, authentication, payments, lookup services

Company ID and address

Org no: 556586-4773, Kungsgatan 56, 111 22 Stockholm, Sweden

Processing customers data

If customer select to use the service

Region

EU

Valuation Europe AB

Description and relevant certification

Lookup services

Company ID and address

Org nr: 556662-7914

Valuation Europe AB, Danderydsgatan 18, SE-114 26 Stockholm

Processing customers data

If customer select to use the service.

Region

EU

Vipps AS

Description and relevant certification

Signing, authentication, payments, lookup services

Company ID and address

918 713 867, Postboks 9236 Grønland, 0134 Oslo

Processing customers data

If customer uses the service

Region

EU

Zendesk, Inc.

Description and relevant certification

Tool for our customer support services and ticket application. Contains information provided by the customer and support staff about the service. ISO 27001:18, AICPA, SOCII etc. See: https://www.zendesk.com/product/zendesk-security/

Company ID and address

EIN no: 26-4411091, SEC CIK #0001463172, 989 Market St, San Francisco, CA 94103

Processing customers data

If customer uses the service

Region

EU

Basic electronic - Level 2

Character

Quick and easy

Use cases (local regulations regarding the legal validity and the availability of level 4 signatures apply)

  • Customer on-boarding
  • Signing when receiving a parcel

Type

Touch ID, Email, SMS OTP

Advanced electronic - Level 3

Character

  • Linked to signer
  • Increased legally binding proof
  • More trustworthy than basic electronic signature

Use cases (local regulations regarding the legal validity and the availability of level 4 signatures apply)

  • Loan application
  • Employment contracts
  • Insurance documents
  • Documents from public authorities

Type

SMS OTP, Mail OTP, BankID Sweden, BankID Norway, FTN, MitID

Qualified electronic - Level 4

Character

  • Highest level of security
  • Personal link to signer
  • Digital equivalent of a written signature
  • Legal obligation

Use cases (local regulations regarding the legal validity and the availability of level 4 signatures apply)

  • Loan application
  • Employment contracts
  • Insurance documents
  • Documents from public authorities

Type

BankID Norway

Standard

ISO 27001

Sponsor

International Organization for Standardisation

Status

Certified ISO 27001 is specification for an information security management system (ISMS), which is a framework for an organization's information risk management processes.

Standard

BankID

Sponsor

BankID

Status

Verified is a compliant partner and issuer of BankID in Norway and Sweden. Merchants get their certificates issued through Verified. Verified adheres to the current requirements of BankID to keep this status/position. BankID meets the banks’ own high standards for Internet banking security.